Frequently Asked Questions (FAQ)

On this page you will find the most frequently asked questions and our answers. Is your answer not listed? Then you can always contact us.

• Where is Jiffy located?

  Jiffy Group has offices and production locations worldwide. Click on the below button to discover the full list and find a location near you.

  The official headquarters are located in the Netherlands.

  See where our facilities are located worldwide
• Where can I place my order?
  
  There are two ways to place an order. By email prosales@jiffygroup.com or phone + 1-800-323-1047 (North America only, toll free)
  

  
  There are two ways to place an order. By email apac.customerservice@jiffygroup.com or phone ++94 332276400
  

  
  There are two ways to place an order. By email sales@jiffygroup.com or phone +31(0)78 2062100
  
• What is the delivery time for packaged products?
  
  That depends on the production location. For accurate lead times for your specific location, please send us a message to prosales@jiffygroup.com
  

  
  That depends on the production location. For accurate lead times for your specific location, please send us a message to apac.customerservice@jiffygroup.com
  

  
  That depends on the production location. For accurate lead times for your specific location, please send us a message to sales@jiffygroup.com
  
• I have a problem/complaint with my order. What can I do?

  If you have any questions, complaints or problems relating to an order, please don’t hesitate to use our order problem contact page. Our dedicated team is here to assist you and find the best solution to your concern.

• I have a question about your products, where can I find what I need?

  For any questions related to our products, we invite you to visit our product pages and to check out the Frequently Asked Questions (FAQ) that are there.

  My question is about:

  • Jiffy Growbags
  • Jiffy Growblocks
  • Jiffy Pots
  • Jiffy Pellets
  • Jiffy Preforma
  • Jiffy Substrates

  Is your question still not there? We’re happy to help. Please reach out by clicking on our contact page.

• I would like to become partner. What should I do?

  To start a partnership process, simply fill in the form on our contact page and select the partnership option. We look forward to finding out how we can work together.

• Your question doesn't appear here. Please contacts us.

  If you can’t find the answer to your question in our FAQ, don’t hesitate to contact us directly by clicking on our contact page.